Returns Policy

Returns or replacement will only be applied under these conditions:

  1. Avid Sales Corporation shall not accept returns or exchange for the unit due to change of mind. If the unit is presumed to be defective, the customer shall be directed to bring their item at any Authorized Service Center for product diagnosis. Please see below list for your guide.

    1. SONY AUTHORIZED SERVICE CENTERS:

https://locator.sony/?locale=en_PH&profile=consumer%2Fcustomer_support%2Fap&cpint=HOMEPAGE_HEADERELECTRONICS_PHSERVICECENTERELECTDROPDPWN_0397&latitude=12.1227139&longitude=123.809163&zoom=6

  1. SAMSUNG AUTHORIZED SERVICE CENTERS:

https://www.samsung.com/ph/support/service-center/

  1. TCL AUTHORIZED SERVICE CENTERS:

https://www.tcl.com/ph/en/services.html

  1. LG AUTHORIZED SERVICE CENTERS:

https://www.lg.com/ph/support/repair-warranty/locate-repair-center

  1. DEVANT AUTHORIZED SERVICE CENTERS:

https://devanttv.com/authorized-service-center/

  1. HISENSE AUTHORIZED SERVICE CENTERS:

https://www.hisense.com.ph/authorized-service-centers/

  1. CANON AUTHORIZED SERVICE CENTERS:

https://ph.canon/en/business/web/authorized-service-centers

  1. NIKON AUTHORIZED SERVICE CENTERS:

http://www.nikon.ph/en_PH/service/service_centers

  1. FUJIFILM AUTHORIZED SERVICE CENTERS:

https://instax.ph/service-center

  1. ACER AUTHORIZED SERVICE CENTERS:

https://www.acer.com/ac/en/PH/content/service-contact

  1. ASUS AUTHORIZED SERVICE CENTERS:

https://www.asus.com/ph/support/service-center/philippines

  1. DELL AUTHORIZED SERVICE CENTERS:

https://www.dell.com/support/home/ph/en/phbsd1/servicecenter

  1. LENOVO AUTHORIZED SERVICE CENTERS:

https://www.lenovo.com/ph/en/service-partner/

  1. HUAWEI AUTHORIZED SERVICE CENTERS:

https://consumer.huawei.com/ph/support/service-center/

  1. OPPO AUTHORIZED SERVICE CENTERS:

https://oppo-ph.custhelp.com/app/contactoppo/service_center

  1. REALME AUTHORIZED SERVICE CENTERS:

https://www.realme.com/ph/support/services

  1. VIVO AUTHORIZED SERVICE CENTERS:
    https://www.vivo.com/ph/support/service-center
  • Avid Sales Corporation has NO Seven (7) Days Replacement Policy.
  • In accordance to Implementing Rules and Regulations of RA 7394, or the Consumer Act of the Philippines “a change of mind on your part does not entitle a customer to a refund or exchange”.
  • As part of our Delivery Procedures, our Delivery Team shall do a short product demonstration which includes:
    1. Show that the Product is brand new and sealed.
    2. Open the product in front of the customer as part of the protocol, however, if the customers whishes not to open the product, they may advise so.
    3. Show that the Product has no aesthetics issues such as but not limited to scratches, dents, color fades, cracks etc.
    4. Show that the Product’s POWER ON and OFF functioning properly.
    5. Properly return the unit into its’ packaging for proper turn-over to the customer.
  • Shipping and handling charges from the transaction are non-refundable.

Warranty Policy

    • The warranty of your item will be based from the Manufacturers’ terms and conditions. You may also check the brands’ website for more info.
    • Kindly ensure to keep the Original Retail Sales Invoice for warranty purposes. 

     

     

    For further questions and assistance, customer may email us at online@avid.com.ph or contactus@avid.com.ph.

     

     

    ORDER CANCELLATION

     

    • No cancellation for orders paid via credit card or debit card.
    • For orders paid via Cash on Delivery, if your order has not been packed or shipped out yet, you may still cancel your order by sending an email with order details to online@avid.com.ph, before four o’ clock in the afternoon (4 P.M) of the same order date, otherwise, order shall proceed for delivery.

    Order details needed:

    1. Order Number
    2. Order Date
    • Customer Name
    1. Model of Product Ordered
    • For orders paid via bank transfer or bank deposit, orders can no longer be cancelled once payment has been verified and credited to our bank account.

     

     

     

REPAIR, REPLACE or REFUND

      • In the event that the unit you ordered has been presumed to be defective, you shall be directed to the Authorized Service Center for diagnosis of your product.
      • The Authorized Service Center shall issue a Technical Report which shall be used as document if your item shall be subject for the three (3) R’s:
        1. REPAIR

      Products that are REPAIRABLE, shall be repaired by the Authorized Service Center.

       

      1. REPLACE

      Products found to have defective beyond repair following the Manufacturer’s Warranty Terms and Conditions shall be subject for REPLACEMENT approval of the same product model.

       

      Technical Report shall be forwarded to the manufacturer for approval of REPLACEMENT, once approved, we may proceed with product replacement.

       

      If the same product model is no longer available, the customer may choose to replace the item with another product with same or of equal value or price.

       

      1. REFUND

      Products found to have defective beyond repair following the Manufacturer’s Warranty Terms and Conditions shall be subject for REPLACEMENT approval of the same product model.

       

      Technical Report shall be forwarded to the manufacturer for approval of REPLACEMENT or REFUND, once approved, we may proceed with product replacement or refund.

       

      If customer does not wish to make a REPLACEMENT, customer can be allowed to REFUND his or her purchase.

       

      REFUND shall not include Shipping Fee. Shipping Fee is non-refundable.

       

      REFUND amount shall be net of bank subsidies and other charges.

       

      REFUND processing for orders made via credit card, debit card, bank deposit or cash on delivery will be within 15 to 30 business working days.

       

      REFUND processing for orders made via bank deposit or cash on delivery shall be made in the form of check addressed to the customer name indicated on the retail invoice. An email shall be sent to the customer once the check is ready for pick-up.

       

      For further questions and assistance, customer may email us at online@avid.com.ph or contactus@avid.com.ph.