Sony Centre | AV Surfer | Leading and most trusted Audio, Video, Television, Camera, Smartphones, Gaming Consoles and Accessories Store in the Philippines.
Returns or replacement will only be applied under these conditions:
https://www.samsung.com/ph/support/service-center/
https://www.tcl.com/ph/en/services.html
https://www.lg.com/ph/support/repair-warranty/locate-repair-center
https://devanttv.com/authorized-service-center/
https://www.hisense.com.ph/authorized-service-centers/
https://ph.canon/en/business/web/authorized-service-centers
http://www.nikon.ph/en_PH/service/service_centers
https://instax.ph/service-center
https://www.acer.com/ac/en/PH/content/service-contact
https://www.asus.com/ph/support/service-center/philippines
https://www.dell.com/support/home/ph/en/phbsd1/servicecenter
https://www.lenovo.com/ph/en/service-partner/
https://consumer.huawei.com/ph/support/service-center/
https://oppo-ph.custhelp.com/app/contactoppo/service_center
https://www.realme.com/ph/support/services
For further questions and assistance, customer may email us at online@avid.com.ph or contactus@avid.com.ph.
ORDER CANCELLATION
Order details needed:
Products that are REPAIRABLE, shall be repaired by the Authorized Service Center.
Products found to have defective beyond repair following the Manufacturer’s Warranty Terms and Conditions shall be subject for REPLACEMENT approval of the same product model.
Technical Report shall be forwarded to the manufacturer for approval of REPLACEMENT, once approved, we may proceed with product replacement.
If the same product model is no longer available, the customer may choose to replace the item with another product with same or of equal value or price.
Products found to have defective beyond repair following the Manufacturer’s Warranty Terms and Conditions shall be subject for REPLACEMENT approval of the same product model.
Technical Report shall be forwarded to the manufacturer for approval of REPLACEMENT or REFUND, once approved, we may proceed with product replacement or refund.
If customer does not wish to make a REPLACEMENT, customer can be allowed to REFUND his or her purchase.
REFUND shall not include Shipping Fee. Shipping Fee is non-refundable.
REFUND amount shall be net of bank subsidies and other charges.
REFUND processing for orders made via credit card, debit card, bank deposit or cash on delivery will be within 15 to 30 business working days.
REFUND processing for orders made via bank deposit or cash on delivery shall be made in the form of check addressed to the customer name indicated on the retail invoice. An email shall be sent to the customer once the check is ready for pick-up.
For further questions and assistance, customer may email us at online@avid.com.ph or contactus@avid.com.ph.